Privacy Policy

1. Who we are

NENS EcoBuild is a sole proprietorship operating in the Greater Toronto Area, Ontario, Canada, providing residential renovation services.

For privacy-related questions or requests, you can reach us at:

Email: info@nensgroup.com

Phone: +1 (289) 579-9857

2. What information we collect

We only collect information that you choose to provide to us. Specifically:

Information you provide through our contact form or by email:

• Your name
• Your phone number
• Your email address
• Details about your project, including any information you choose to share about your home, your renovation goals, your timeline, or your budget

Information collected automatically when you visit our website:

• Standard server logs (IP address, browser type, pages visited, time of visit) collected by our hosting provider for security and basic site operations
• We do not currently use third-party analytics, advertising trackers, or marketing pixels

We do not collect payment information through our website. Any payment-related information for active projects is handled separately and securely with the client directly.

3. How we use your information

We use the information you provide for the following purposes:

• To respond to your inquiry and schedule a discovery call
• To prepare assessments, proposals, and project documentation
• To communicate with you about your project, your renovation, and follow-up matters
• To maintain records as required by Canadian law for business and tax purposes
• To improve our services based on what we learn from clients and prospective clients

We do not use your information to send unsolicited marketing communications. We will only contact you about matters related to your inquiry or your project, unless you specifically opt in to additional communications.

4. How we share your information

We do not sell, rent, or trade your personal information to third parties.

We may share limited information with:

• Trades, suppliers, and contractors working on your specific renovation, only as needed to deliver your project (for example, sharing your address with a tile supplier for a delivery)
• Professional advisors (such as accountants or lawyers) where reasonably required for our business operations
• Government authorities when required by law, court order, or valid legal process

Any third parties we share information with are expected to handle your information responsibly and only for the purpose for which it was shared.

5. How we protect your information

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. These steps include:

• Storing inquiry information in secured business systems with access limited to those who need it
• Using reputable email and communication providers
• Limiting the amount of information we collect to what we actually need
• Reviewing our practices periodically

No method of internet transmission or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

6. How long we keep your information

We retain your information for as long as we need it to provide services, maintain business records, and comply with legal obligations.

For inquiries that don't lead to a project: We typically retain inquiry information for up to two years, then delete it unless you ask us to do so sooner.

For active or completed projects: We retain project records for as long as required by Canadian law (typically seven years for tax and business records) and as needed to address warranty or follow-up matters.

You can request deletion of your information at any time, subject to legal retention requirements.

7. Your rights

Under Canadian privacy law (PIPEDA), you have the right to:

• Access the personal information we hold about you
• Correct information that is inaccurate or incomplete
• Withdraw consent to our use of your information (subject to legal and contractual obligations)
• Request deletion of your information, subject to legal retention requirements
• File a complaint with us or with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, contact us at info@nensgroup.com. We will respond to your request within 30 days.

8. Cookies and tracking

Our website may use minimal cookies necessary for the site to function properly (for example, language preference). We do not currently use cookies or tracking technologies for advertising, marketing, or detailed user analytics.

If we add analytics, marketing, or advertising tools in the future, we will update this Privacy Policy to disclose what is being collected and how it is used.

9. Third-party links

Our website may include links to other websites (for example, supplier websites, certification organizations, or partner sites). This Privacy Policy does not apply to those websites. We encourage you to review the privacy practices of any third-party sites you visit.

10. Children's privacy

Our services are intended for adults. We do not knowingly collect information from children under 13. If you believe a child has provided us with personal information, contact us at info@nensgroup.com and we will delete it.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The "Last updated" date at the top of the policy indicates when it was most recently revised.

Significant changes will be highlighted on our website. Continued use of our website after changes are posted indicates your acceptance of the updated policy.

12. Contact us

For questions about this Privacy Policy or to exercise any of your rights, contact:

NENS EcoBuild

Email: info@nensgroup.com

Phone: +1 (289) 579-9857

If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.